Privacy

Thank you for visiting www.brightonlocksmith-lbp.co.uk (the “Website”).

Please read this Privacy Policy before using or submitting your information to us.

Privacy Assurance

LBP Locksmith Brighton is committed to protecting and respecting your personal information. Our Privacy Policy gives you details on when and why we collect your personal information, how we use it and how we keep it secure. This Policy also sets out your right to request that we delete, update, transfer or provide you with access to your personal information.

A summary of what’s in this policy

– who we are and how to contact us about privacy
– what information we collect about you
– how we might use that information
– when we might use your details to contact you
– what information of yours we might share with others
– your choices about the personal information you give us

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Sections

1. Who we are and how to contact us

2. What data we collect about you

3. What we do with the data (processing)

4. Data sharing with 3rd parties

5. IP addresses and cookies

6. Your personal data rights

7. Changes to our privacy policy

 

1. Who we are and how to contact us

LBP Locksmith Brighton a sole trader business led by Lewis Prout and is based at 91 Western Road, Unit 270, Brighton, BN1 2NW

You can contact us by phone on:
01273 241 446
07913 657 393

(“We”) are committed to protecting and respecting your privacy. This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

Sending an e-mail to privacy@brightonlocksmith-lbp.co.uk

 

2. What data we collect about you

Personal information is any information that can be used to identify you. The information you give us may include your name, address, email, phone number, education details.

Website

Active information collection:
We actively collect information that you provide by filling in forms to contact us.

Passive information collection:
Personal Information may be passively collected is when you use the Website. Each time you use the Website, we will automatically collect the following information:

• details of your use of the Website including your city, country, page views, searches, downloads (file names)
• technical information, including your device model, operating system of the machine running your web browser, type and version of your web browser, IP address, date and time when you accessed the Website
• web page download information
• general Website usage information

This passive information is de-personalised data does not reveal your identity. LBP Locksmith Brighton uses this information to build aggregated statistics so that we can improve our products and services. This information is only used in de-personalised form and is not connected to any name, address or other personal identifying information. We do not build profiles by gather different information sources together on users (profiling)

 

3. What we do with the data (processing)

Your personal information is processed by us in the UK. Personal information that is provided by you will only be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving the information.

To make appointments
We use your personal data to respond to lock change requests, this is part of our business service.

Website development
Depersonalised information is processed to administer, improve and develop the Website.

Marketing purposes
We currently do not send any marketing material. If we do in the future we will ask for consent when collecting your personal information. For example we may send periodical newsletters and information about new services or Rewards programmes and promotional offers. You will always be able to opt-out or unsubscribe from these messages.

Customer Reviews
Customer reviews are extremly important to use. From time to time we may rquest feedback from a job so that we can improve our services for you. We want to be the best Locksmith in Brighton at a very competitive rate.

Storage – website security
We take website security seriously. The LBP Locksmith Brighton website is hosted securely in a data centre in central London. Your information is stored dedicated web server computers. Your data is secured using encryption with https and carries a secure certificate. We only store data on the website when necessary we have a built in system on the website that expires data which is past a certain date.

Backups
Backups are stored in a separate data centre in London.

 

4. Data sharing with 3rd Parties

We may disclose your personal information to partners of LBP Locksmith Brighton who supply services to you on behalf of LBP Locksmith Brighton and who need to process personal information in the provision of such services. This includes digital consultants who assist us in running our business. Also where we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation or request.

Social Media
Social networking sites such as Facebook work with us as trusted third party partners.

5. IP addresses and cookies

You may adjust your tracking cookies settings [here]

When you visit our website we collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To speed up your searches.
To recognise you when you return to our site.

Or by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site or the website may not function properly e.g. you would be unable to order a product from our online store.

We do not use cookies for behavioral advertising

Cookie types

Cookie Type

Cookie Description

Expires In

_ga

This cookie name is associated with Google Universal Analytics. Used to distinguish users.
www.google.com/analytics

2 years

_gat

We use this to collect de-personalised website data like location of users, number pages visited
www.google.com/analytics

1 minute

_gid

This cookie name is associated with Google Universal Analytics. It stores and update a unique value for each page visited.
www.google.com/analytics

24 hours

6. Your personal data rights

ask us what personal information we hold about you
ask us to correct or delete your personal information
tell us to stop using your personal information
in some cases you have a right to export it to another company (data controller)

If you have any questions about this Privacy Policy or want to exercise your rights set out in this Privacy Policy, please contact us by:

Sending an e-mail to privacy@brightonlocksmith-lbp.co.uk

 

7. Complaints about data handling

If you wish to complain about the way we handle your data you can contact the Information Commissioners Office
ico.org.uk/make-a-complaint

 

8. Changes to our privacy policy

Last updated 25/06/2018